Delivery of your order
Orders will be delivered within 1-3 working days if the item you've ordered is in stock.
For special orders or parts coming from overseas it could be awhile longer. We will do our best to provide information about the expected delivery time but please note that not all suppliers inform us of their stock status or expected delivery time.
There can be different reasons for delivery delays - sometimes there we experience stock variations, or delays within the postal service.
We are able to obtain most spares
We are able to get spare parts for most white goods and household appliances on the market. If you can't find the part you need please inform us of all the information on the name-plate - if possible, you can e-mail us a photo of the name-plate, this way we're sure we have all the information we need.
In some cases pictures of the defective part may be necessary for us to find the correct spare part.
What is a cookie?
A cookie is a small piece of text file that is saved to your computer. The cookie is used to recognize your computer during return visits and gives us the opportunity to enhance the user ease of the site, depending on how you navigate around the site. In this way we can optimize the content, and make it easier to navigate around the site.
How long cookies are stored on your computer can vary. Some cookies are deleted once you turn off your browser, while others are saved for longer periods of time.
Cookies will not grant access to personal information, which may be used to track your identity, and do not contain viruses.
Sparesonweb.co.uk use different types of cookies. Among other things functional cookies are used to register relevant information about your visit, e.g., if you have added items to your basket.
This could be information such as which browser is being used, date and time of the visit, and the way in which you navigate around the site.
We use different analyzing systems throughout the page. These include Google Analytics and Visual Website Optimizer to gather information at different places on sparesonweb.co.uk.
Do you not wish to receive cookies?
If you do not wish to receive cookies, you can either block or delete them. Most recent browsers will be set to automatically accept cookies but you can adjust the settings/functions found in the browser toolbar. If you choose to block or delete cookies, please note that some web sites might not function properly or the way they were intended
Shipping & delivery fees
To ensure the best solution we have chosen to use GLS for all parcel shipments. All parcels are posted with a barcode. This way you are able to track the parcel, and we are able so ensure that GLS keeps the agreed deadlines.
Delivery prices are as follows:
UK (except the Channel Islands): £ 2.90
Ireland: £ 2.90
Channel Islands: £ 35
Malta: £ 41
Once you receive an e-mail with an order number, we have received your order. If you have not received an e-mail, please contact us by email email@example.com.
In some cases our e-mails get blocked by spam filters, the only way to make sure that you receive all our e-mails (containing order confirmation, etc.), is to add us as a secure contact in your e-mail system.
Can I purchase items that aren't shown on the website?
Should you need a spare part that isn't featured on our website, we are usually able to help you anyway. Contact our sales department, and we will do our best to help you: firstname.lastname@example.org
How will I know if the item is in stock?
We show a delivery status on all individual products on our website. The delivery status will indicate whether an item is in stock, and what the delivery time is.
The two different delivery statuses are as follows: in stock (delivery 1-2 days) not in stock (delivery 2-3 days). Note that this is the expected delivery time, and that the actual delivery time may be shorter or longer.
Delivery and postage
What is your estimated delivery time?
The delivery time will depend on the item you order. If the item is in stock the delivery time is 1-2 days. If the item is not in stock, the delivery time is usually 2-3 days.
What will happen if I do not pick up my parcel at the post office?
Should you forget to collect your parcel from the post office, it will be returned to us. Therefore, remember to collect it on time. If a parcel is retuned to us and we have not heard from you, we will contact you to discuss the next step.
How can I track my order?
All parcels are posted via GLS and once your order has been dispatched, you will recieve an e-mail with a track and trace number.
Via Track & Trace you can track your parcel. Please note that in some cases, it will take a day or two before the parcel has been registered with GLS and you are able to track it.
How do I return an item?
The return policy at sparesonweb.co.uk is 14 days.
Should you change your mind about your purchase, the item needs to be returned in the same condition in which you received it.
You are responsible for secure packaging and the cost of the postage in case of a return of an item.
The item must be posted to 54 Orwell Court, Jerrard Street, SE13 0TA, London.
Prices & payment
How do I pay for my items?
When shopping at sparesonweb.co.uk it is possible to pay with PayPal and credit cards: Visa-/debit card, MasterCard, Maestro, American Express, Diners Club etc.
Is it secure to pay online?
Yes, it is secure! Your account information is being disseminated by a secure and encrypted SSL-connection to PBS and the information is not saved by Spares on Web.
How do I receive my invoice?
It will be sent to you via e-mail, when your item has been posted. We advise that you keep your invoice, as it is your proof of purchase in case an error has occurred with the purchase, or you should change you mind.
When is the money withdrawn from my account?
Your account won't be credited, until your order has been dispatched.
Can I change my order?
As incomming orders are packed throughout the day, it is important that you contact us as soon as possible if you wish to make changes to your order.
It's possible to make changes if the parcel haven't been dispatched yet. After dispatch it's no longer possible to make change to an order.
Can I cancel my order?
Up until the order has been dispatched, you can cancel it. However, after you have ordered, you won't be able to cancel it online. In this case you must contact customer service.
After dispatch it is no longer possible to cancel the order, but you are more than welcome to return it to us. Please note that you will be responsible for return postage fees.
Did you not find the answer to your question? Contact us at email@example.com
How to contact us
The easiest way to contact us is via e-mail at firstname.lastname@example.org, which you are more than welcome to use should you have any questions regarding any products or questions regarding orders.
If the item you’ve received doesn’t correspond with the description, then please let us know! You can contact us by e-mail email@example.com. You also have the option of submitting your dispute via this link: ODR form – in case you choose this option, you should expect prolonged processing time.
Customer service opening hours
Monday-Thursday: 7am - 3pm
Friday: 7am - 2pm
Spares on Web is a part of Ersateil.de, and items can be returned to the address below.
c/o Logistik Service Nord
Langberger Weg 14
PayPal account: firstname.lastname@example.org